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Travelers from Los Angeles are being detained and fined several thousand dollars for using the wrong lane when crossing the border from Mexico into the United States.

Two Los Angeles residents told KTTV-TV this week they were detained and forced to pay fines so their cars would not be impounded after accidentally using Sentri Lane, which only permits pre-approved travelers to use.

“They shackled me to this metal bench as I waited for three hours,” Rose, a Burbank, California resident, told the outlet about her experience at the Tijuana/San Ysidro Port of Entry, where she accidentally used the Sentri Lane, which has concrete barriers that make it impossible for a car to leave the lane once it has entered.

“When we put in the address to go back home, it basically told us to go through a certain way, I guess Sentri is the fastest way to get out of the border,” Rose said.

“I had never been humiliated in my life the way I was humiliated that afternoon,” Ana Salazar, a Pasadena, California resident, told KTTV-TV.

A "display documents" sign at the U.S.-Mexico border.
​​Two Los Angeles residents were detained and forced to pay fines at the Mexico border after accidentally using Sentri Lane, which only permits pre-approved travelers to use.
AFP via Getty Images
Authorities handcuff a person as vehicles wait to enter the United States Customs and Border Protection (CBP) San Ysidro Port of Entry along the US-Mexico border in Tijuana, Baja California state, Mexico.
Travelers from Los Angeles are being detained and fined thousands of dollars for using the wrong lane when crossing the Tijuana/San Ysidro Port of Entry.
AFP via Getty Images
Aerial view of San Ysidro crossing port at the US-Mexico border.
“They shackled me to this metal bench as I waited for three hours,” Rose, a Burbank, California resident, told KTTV-TV about her experience.
AFP via Getty Images

Attorney John Manley told the outlet he has represented drivers who have been detained and fined for using the wrong lane.

“They basically shackle you to a bench for two, three hours,” Manley said. “They say, ‘Yep, we’re gonna take your car,’ or, ‘we’re gonna fine you $5,000,’ for what amounts to being in the wrong lane of traffic.”

Agents from the CBP said that drivers are issued a $5,000 fine only if they have used the Sentri lane for the third time, but California residents told KTTV-TV they never received a warning.

US Customs and Border Protection agents ask people to display travel documents.
Attorney John Manley told the outlet he has represented drivers who have been detained and fined for using the wrong lane.
AFP via Getty Images
Aerial view of San Ysidro crossing port at the US-Mexico border.
Agents from the CBP said drivers are issued a $5,000 fine if they have used the Sentri lane for the third time, but the two California residents said they never received a warning.
AFP via Getty Images

“When I was in the office waiting, one of the agents came in and he shouted at everyone else in the office, ‘Oh, we got another $5K,’” Salazar said. “Obviously, it was someone else that went through the same thing I did. So, I just thought to myself, Oh, this is just a business.”

Bernardo Montenegro and his common-law wife Patricia Caro from Fontana, California, say they were fined a total of $10,000 for using the Sentri Lane and that the CBP forgave 90% of the penalty when they appealed the fine.

“We just got into the wrong lane. We didn’t do anything else wrong but get into the wrong lane,” Montenegro said.

U.S. Customs and Border Patrol did not immediately respond to a request for comment from Fox News Digital. 

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