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OCT 13, 2016

Why You’re Failing At Accountability

I’ve ranted and raved for years about the lack of compliance on standards at store level.  Retail’s inability to have the stores meet basic store standards costs the business sales, margin, customer loyalty and more.  Doesn’t it seem to be simple enough to get the staff to greet customers, maintain merchandising standards, dress properly, show […]

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OCT 06, 2016

Like A Fine-Tuned Machine

Last week I had a chance to spend five days out on the sales floor of one of our favourite retailers.  I wasn’t selling or servicing customers, if that’s what you’re thinking.  The Graff Team was invited to produce a custom training video, so naturally, we used the actual store as the backdrop for the […]

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SEP 29, 2016

You’re Way Too Comfortable For Success

I’ve been at Graff Retail for 11 years now and as many of you know, my role has been primarily focused on consulting & speaking. I love what I do and I’m very passionate about helping people succeed in the retail industry. But, let’s be honest, we can all get a little comfortable in our […]

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